Managed Solutions

All that complex stuff that super smart people do to keep businesses running. We do that.

Networking & low voltage
IT support

Networking & low voltage services

Our team of experts are standing by to get you and your business set up with unrestricted, licensed low voltage, structured cabling for new builds or existing structures, and large scale network design and implementation perfectly customized and tailored to suit your needs.

Licensed low voltage

High voltage is scary, how about some top-tier low voltage services? We’ll take care of everything to ensure you get the power you need at under 50 volts.

Structured cabling

Do your cables look like balls of yarn? Don’t worry… our structured cabling is perfect for scalability and troubleshooting.

Large scale network design

Get customized network solutions to suit your business’ needs: racks, switches, access points (Wi-Fi), firewalls, existing network cleanups, etc. Our experts are ready to help.

Break & Fix

Call our IT support line to help with support as needed. We’ll help with support as needed. Standard Labor Rates/Hour apply.

Block Time

Prepay for a Block of IT support hours to use during a 1-year period. This option gets a reduced hourly rate and support priority over Break & Fix.

Retainer

This is a more robust service level agreement covering a recurring amount of support hours each month. Retainers get a reduced hourly rate and support priority over Block Time. 

Audit

Our team will perform a full audit of your environment. This will be used to ensure that our services fully align with your overall business goals and requirements.

What we do during this phase:

  • Review all inventory and peripherals based on location and department by user
  • Review all cloud services or off premise equipment
  • Check backup and disaster recovery plans
  • Analyze device hardware for recommendations based on use and workload
  • Check all operating systems and software for upgrades or approaching end-of-life dates
  • Create a network diagram of routers, firewalls, switches, access points, and other network devices
  • Review any line of business software (EMR, CMR, CMS, POS, etc.)
  • Check systems and services for security vulnerabilities
  • Document office phone system type and vendor
  • ISP audit
  • Determine optimal level of IT Support for your business size and needs

Onboarding

Once the audit is performed and an agreement is signed, our Managed IT services team will begin the onboarding process.

What we do during this phase:

  • Create an inventory list including all servers, desktops, laptops, tablets, and other mobile devices, as well as any attached peripherals
  • Check all systems and software for updates
  • Remove software that we find unsafe
  • Install our remote support and monitoring software(s) and remove any previous/outdated software
  • Provide and maintain client-provided virus protection, or make suggestions if needed
  • Optimize systems (disk cleanup, disk defrag, virus scan, etc.)
  • Collect admin credentials for all servers, network equipment, and cloud services
  • Backup network configurations
  • Document wireless credentials
  • Collect contact information for any support for cloud services, software, or off-site equipment
  • Based on steps above, compile a list of recommendations for hardware and software upgrades

Services

These services will be included as part of our agreement and will continue for the duration of the contract.

What we do during this phase:

  • Remote IT support (emergency after hours support available for an additional fee)
  • Onsite IT support (during business hours when requested, some restrictions apply)
  • Desktop and laptop maintenance
  • Server monitoring and maintenance
  • Disaster recovery and backup services
  • Handheld device support (iOS and Android only)
  • IT consultation for hardware, software, and services
  • Network support (routers, switches, access points, and other network equipment at the main office location)
  • PBX or phone system support (when the phone system is provided by Bulloch Solutions)
  • Printer support (new purchases, general troubleshooting, or replacement)
  • Email support (Google Workspaces or Microsoft 365)
  • Vendor communication (acting in the best interests of the client and their business)

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