SMS Opt-In Policy for Service and Support

1. Purpose

This SMS Opt-In Policy outlines how [Your Company Name] uses text messaging (SMS) to communicate with customers strictly for service and support purposes. We respect your privacy and are committed to transparency in our communications.

2. Scope

This policy applies to all customers who choose to opt in to receive SMS messages from [Your Company Name] regarding support, account-related issues, and service notifications.

3. How to Opt-In

Customers may opt in to receive service-related SMS messages by:

  • Checking the SMS opt-in box during account registration or service sign-up.
  • Sending a keyword (e.g., “START”) to a designated phone number provided by [Your Company Name].
  • Providing explicit verbal or written consent during customer service interactions.

4. Types of SMS Messages You Will Receive

By opting in, you agree to receive SMS messages solely related to:

  • Account alerts and status updates
  • Service outages or maintenance notices
  • Appointment confirmations and reminders
  • Support case updates
  • Password reset links or verification codes

No marketing messages will be sent via SMS.

5. Message Frequency

Message frequency will vary based on your service needs and support interactions. We aim to limit messages to those that are timely and necessary.

6. How to Opt-Out

You can opt out of receiving SMS messages at any time by:

  • Replying “STOP” to any SMS message received
  • Contacting our customer support team at [support contact info]

After opting out, you will no longer receive SMS messages unless you opt in again.

7. Data and Privacy

Message and data rates may apply depending on your mobile carrier plan. Your information will not be shared or sold to third parties and will be used exclusively to support your service relationship with [Your Company Name].

For more information, please see our Privacy Policy and Acceptable Use Policy.

8. Contact

If you have any questions about this SMS policy or your opt-in status, contact us at: